My package showed as an "attempted delivery, notice left." Ask who delivered the package, and ask for the details of that day's delivery. Multiple packages that delivered later than 8 p.m. on the promised delivery day could land USPS in hot water with the e-commerce giant. If the driver delivered your shipment to an alternate location, you should have received a UPS InfoNotice that indicates where the shipment was left (for example, a neighbor's house or leasing office). When mail is lost or delayed, we want to find it. My brother came down to check because he said the tracking had said "delivered" at approximately 2:15 pm. All customers get FREE Shipping on orders over $25 shipped by Amazon. If this is the case, please reach out to. I called the post office that did the delivering and they did a search and said the packaged was delivered to the correct address. If you’re absolutely sure it’s not there, contact Fedex immediately with your tracking number. Even when it was suspected that porch pirates stole the package, I filed a claim and both times USPS paid me. USPS says it was delivered and placed in a parcel box but they never left the key to the parcel box in my mailbox. USPS says "delivered." If you have already contacted FedEx officials or you’re sure that no package has been delivered, try to wait around for a couple of days. (twice in two days?!) It was split into two shipments. Please note, sometimes we cannot find missing mail items. I was home all day. In the case of FedEx SmartPost, where FedEx provides the package to USPS for the at-door delivery, the status says “delivered” when they have handed the item over to USPS. 3 What do you do when the package tracking status says delivered? If this is the case, please reach out to hello@watchgang.com and we will try our best to resolve things on our end. I'll still use USPS over any other service. But I checked my mailbox at 11:30am, 1pm, 2pm, nothing there. Please use a desktop computer to submit your form. Fedex says it was delivered but it wasn't - am I screwed? The mailman puts the package in a locker, and then puts the key in your mailbox. For additional information, please visit Informed Delivery FAQs. 5.1 What to do when USPS delivers your parcel to the wrong address? Go to Tracking. For damaged or missing contents, we recommend filing a claim immediately, but you must file no later than 60 days from the date of mailing. If your tracking information shows that your package was delivered, but you can't find it: Within 48 hours of expected delivery. Next Last. The USPS tracking info says it was delivered, but I never got it. DOMESTIC U.S. - My tracking hasn’t updated in a long time. Signing up with FedEx’s Delivery Manager will also help make sure your package does not get stolen. At this point, please reach out to us at. Make sure you contact your LOCAL post office, and not the USPS hotline. If you still cannot locate the package, please wait 1 more business day. Please contact hello@watchgang.com work out a process to get a replacement watch sent out. If it was delivered to the college, but not to you, go to the place where the college gets it and ask for it. If at this point your package still can’t be recovered, then it most likely lost or stolen. We recommend you wait another 2 business days as normally, your package will still arrive. You can also check around the entrances of your residence for the package, particularly on back porches, bushes, garages, grills, or other places that might protect your package from theft or weather. Please find the section below that is applicable to the shipment you are referring to. Your local post office will be able to provide quicker, and better service. If your mail or package included insurance, you may be able to file an insurance claim. On Wednesday, I was able to actually talk to the mail carrier who deliver mail on our neighborhood and she did remember putting a package (Priority Mail Envelop) on a mailbox but she couldn't guarantee that it was my mailbox. Shipments that don't require a signature can be left in a safe place at the driver's discretion. It says they delivered it to my door about 35 minutes ago per the tracking. We have a foyer area inside the house that they always put the package in. There may be occasions where a mail item may be delayed in reaching its destination. Seller says call USPS local PO. We'll forward your request to your local Post Office™ facility to help locate any missing items. Before you begin your search, if your package or mail has tracking, check USPS Tracking® to see its current status. If they’re not able to help you at all then the package may have been stolen. Informed Delivery ® Users Informed Delivery provides a digital preview of your incoming mail. Both are coming via USPS. If you think your package or mail is lost or delayed, follow these steps to help us find your mail. USPS says item was delivered, but it wasn't? It was geotagged at the right location. We recommend that you complete our online help request form before you start a missing mail search. Called local PO following Monday (April 9) and was told that they'll inform the mail carrier about the missing package. At this point, please reach out to us at hello@watchgang.com and we can go ahead and process a replacement. Note each possibility and how the customer can help (see below). If you haven't received your package yet and are wondering where it is, chances are that when you type that Delivery Confirmation number into the USPS website the only information you're going to see is that the package was scheduled for pick-up in your seller's local home town and if you're lucky you may be somewhat soothed by a second line declaring that the package was checked into your seller's local … If you’re absolutely sure it’s not there, contact Fedex immediately with your tracking number. Watch Gang utilizes a variety of shipping services. I've gotten every one. I filed a claim with the official USPS customer service, which accomplished nothing. USPS is used to these questions, and will generally provide helpful information. USPS tracking says my package was delivered, but it wasn't. Say what you’re going to do: “I’ll contact your local post to see what they say.” 6. If it’s still not there, contact your local USPS post office. We appreciate your patience. Check with others at your address, or perhaps a neighbor, to see if someone else has picked up the package. If the package is still nowhere to be found, it’s possible that it was erroneously marked as delivered by USPS. Then on the 18th, the tracking shows the parcel was out for delivery at about 8am. I have actually filed two claims with the USPS when packages were verfified delivered but the customer says it was not. So there is no harm in waiting around for a few days, given that you have taken some of the steps … We will also send you periodic updates about the search. It does NOT mean it was actually delivered to your door. If they don't have it, complain to them and make them do something about it. Anyone else had this happen? Informed Delivery® UsersInformed Delivery provides a digital preview of your incoming mail. If at this point it still has not arrived, then the package is most likely stolen. One customer found a package in her bushes a week after it had been delivered. If your driver completed the delivery, then the package's tracking status or a delivery notice should indicate where your driver left the package. Oct 18, 2013 10:33:18 PM. AGAIN, USPS tracking says parcel was delivered, but I didn't get it. Often times in a situation like this, the package may have been marked delivered prematurely and will show up the following day. My contention was that package was in care and custody of the post office and they should be responsible for keeping track of it. 4 What to do and not to do in case of international delivery? But they obviously did not deliver it TO ME. Free Shipping by Amazon. Plenty of people find that even though USPS tracking says delivered but no package was found in their mailbox it’s only because the package itself was left at another doorstep, in the bushes, or set somewhere that they weren’t expecting. Two days ago, my Hometown gift was marked as delivered at my mailbox, but it wasn't there. Make sure you contact your LOCAL post office, and not the USPS hotline. Well most of those packages that are delivered from any carrier are scanned and they're supposed to be scanned at the place of delivery. There may be occasions where a mail item may be delayed in reaching its destination. This is a less frequent issue with FedEx, but the most important thing to do first is to check and make sure they didn’t leave it in a different spot than your normal carrier. Gold Supporting Member. USPS is used to these questions, and will generally provide helpful information. Still though I'm trying to figure to this day how a package can end on the other side of my state and was about to be delivered to some random person? Include the following points: 1. Department. Ask who delivered the package, and ask for the details of that day's delivery. Can someone help me with this issue please? Ask for help: “I hope you don’t mind helping to locate this package.” 4. They lost my $1600 PC!!! UPS says package delivered but it's not here My last Sephora order should've been delivered today and according to my tracking it was delivered this morning at 11am. I purchased a pair of Bose Sleepbuds II and it was supposed to be delivered on 12/5 but they never came. I've recieved like 6 different packages in the past week. I DID receive two other items on the same day, that I bought from other ebay sellers. I've had packages show as delivered through Etsy tracking, but showed something different when I tracked them directly through USPS. 5.3 Does USPS reimburse for the lost parcel? If after 7 business days from when you submitted your online help request form your mail or package hasn't arrived, submit a Missing Mail search request with the following information: We’ll forward your request to your local Post Office to help locate any missing items. The USPS is built upon a culture of lies, only it wasn't aimed at the general public but the next higher level of management. What to Do If You Receive a Late Package . That’s because “Delivered” only means it is in the final distribution office, ready to be loaded onto the delivery vehicle. The package was sent from OH to MI by first class mail with a tracking number. If we find your package or mail, we will send it to the address you provided. 1-16 of over 1,000 results for "package not delivered but says delivered" Skip to main search results Eligible for Free Shipping. Alert: USPS is experiencing unprecedented volume increases and limited employee availability due to the impacts of COVID-19. Messages 1,119. Apologize: “I’m so sorry this happened.” 2. Talked to the carrier, and the supervisor for my zipcode, and they say it was left at my door, but it couldn't have been, as I was home at the time, and have dogs who hear anyone at the door. The other thing I do is go directly to the USPS website for tracking. USPS online says the package was delivered when it actually never was! contact USPS (by phone if you can) and make SURE it was delivered to the college. and we can go ahead and process a replacement. Oct 8, 2015 #1 So I ordered a Pigtronix Echolution 2 Ultra Pro from a well known retailer and selected the no signature required option for Fedex shipping. If it’s still not there, contact your local USPS post office. Sometimes they will leave things on a porch or backdoor and you simply aren’t seeing it. USPS delivery vehicles sometimes use GPS to update tracking and this can cause a premature “Delivered” to show up in your tracking page. If it’s simply a USPS error, the package will usually be delivered the next business day. Thread starter sublimeaudio; Start date Oct 8, 2015; 1; 2; Next. If at this point your package still can’t be recovered, then it most likely lost or stolen. I have a customer who says they didn't receive their package even tho USPS says it was delivered. Go. One was a Blu-Ray, the other was a CD & card game. It is also possible that your package or mail will not be recovered because it was not safe to forward. 1 of 2 Go to page. 5.2 Can you keep the wrong package delivered to you? This could include the front porch, side door, back porch, or garage area. - posted in Lifestyle & Off Topic: Made an order from Amazon last week and used FSSS since I dropped Prime a few weeks ago. The seller has wiped his hands of the issue, since he shipped it, and the post office says they delivered it. and we will try our best to resolve things on our end. Assure the customer you’re on it: “Let me see what I can do to help.” 3. It’s always a good idea to check no matter what. If they’re not able to help you at all then the package may have been stolen. In this specific case a scan must be shown, even if resources are not available to deliver an item. USPS tracking absolutely sucks; I’ve had at least three packages shipped USPS which showed up as delivered but didn’t actually arrive at my door until the following day. Tuesday the Blu-Ray package was out for delivery but I never got it. This is a less frequent issue with FedEx, but the most important thing to do first is to check and make sure they didn’t leave it in a different spot than your normal carrier. will also help make sure your package does not get stolen. Buyer claims there was never a notice and never received the package. If it wasn't, then complain and they'll have to take care of it. First be sure it hasn’t actually been delivered to your home, check around all the entrances, sometimes postal carriers try to protect your package by putting it someplace where it won’t be easily seen. Sometimes, a package will be marked as delivered by the USPS prematurely. I came home today happily excited to receive my package, which by the way was not inexpensive - $135.00, and I'm barely sixteen (asked older family member to order it). She said … When we receive your Missing Mail search request, we will send you a confirmation email. Post office doesn't have the package nor did they ever return it to sender (me). I receive anywhere from 50-100 packages a year and that was the only time I've had that exact thing happen to me. Emailed seller stating that USPS says package delivered but package wasn't there. However, I checked all around my front porch, my mailbox and in the bushes and there was no package. Write a “Etsy Package Was Not Delivered” note and keep it handy. Sometimes they will leave things on a porch or backdoor and you simply aren’t seeing it. 4.1 Dos; 4.2 Don’ts; 5 FAQs. But I've been home, nobody has been here, and it was never delivered. Postal Service®. Your local post office will be able to provide quicker, and better service. Before you begin your search, if your package or mail has tracking, check USPS Tracking ® to see its current status. I live in an apartment complex that has lockers for packages. I've never had issues with packages being stolen, so I'm not sure what happened? Thank the… I called them but they haven't done anything about it yet. Note that drivers may also use plastic bags to protect your package from the weather. If you receive a late package from the USPS, be sure to report it, advise the former postal service workers. As the Postal Service has made changes that slowed down package delivery, many customers have been confused by the notifications they've received about where their important packages are. sublimeaudio. Size and type of container or envelope you used, Identifying information such as your USPS Tracking number(s), the mailing date from your mailing receipt, or Click-N-Ship, Description of the contents such as what it is and the brand, model, color, or size, if applicable, Pictures that could help us recognize your item. If you used a service with a money-back guarantee such as Priority Mail Express®, you may be able to request a refund. It wasnt. Here is what the delivery confirmation says - .Delivered, December 16, 2010, 11:56 am, GAYLORD, MI 49735 .Arrival at Post Office, December 16, 2010, 9:18 am, GAYLORD, MI 49735 .Processed through Sort Facility, December 14, 2010, 10:53 pm, GRAND RAPIDS, MI 49512 .Acceptance, December 14, 2010, 1:15 pm, THREE RIVERS, MI 49093 I'm not really worried or anythingbut just find it odd that it says … WTF?! 5. 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Not sure what happened possibility and how the customer you ’ re going to do and not the prematurely.