7 talking about this. Una excelente atención a cliente , tuve unos problemas con el proceso de pago pero todo se resolvió , pedí ayuda por distintas plataformas como correo, Instagram, faceboook y en todas se me proporcionó ayuda . I emailed them to refund me for the shipping/charge because it was a waste of time ordering from them, they refused. Materials: Taffeta (100% Polyester) Lining (94% Polyester, 6% Elastane) Gentle Dry Clean Only . Had issues processing an order and was rectified immediately. Cuenta oficial de la marca inglesa House of CB. You have to pay shipping costs despite it is their fault that the sizes are not matching the description. - Houseofcb.com They do put extra into that. Placed an order for 2 bikinis well before my trip. I would not hesitate to recommend House if CB and will definitely be buying my daughter more items. I purchased a dress and needed to exchange it for a different size and did so. There have been 2 fraudulent transactions made using my stolen credit card details using “ House of CB” name. They only give a gift card. No existe, ninguna firma o boutique, que se pueda comparar, con house of cb, yo lo tengo claro y desde que conocí, esta boutique, no la cambio, por ninguna, otra firma o boutique..... Para mi, es la mejor, sin lugar a dudas yo siempre apuesto por sus looks y siempre acierto. Worse experience ever. This is all before even touching my beautiful dress, photos just don’t do the quality of their products justice. I like the fact they offer environmentally friendly packaging and their customer service usually get back quite quickly. I bought a dress a few months ago and it was completely creased and their only suggestion was to get it steamed. The world's one-stop shop for super chic party dresses, must-have shoes, statement jewellery and more - ALL designed in London. The Latest Deal is 10% Off Your Order @ House Of CB Coupons. No 1 favourite brand Honestly love house of CB clothing, its totally different when you order a House of CB piece. The only thing I would say that might need some thought, is letting customers know that the product they have sent back for exchange has been received earlier, rather than a when the new item is being dispatched. The Celine cardigan I bought started falling apart after two months and I was subsequently palmed off by customer service who refused to compensate the faulty item in any way. I have just received my first order from House of CB. © 2021 Trustpilot A/S. Read employee reviews and ratings on Glassdoor to decide if House of CB is right for you. I ordered a dress for my sister's wedding. One a month ago. Para mi, la experiencia, ha sido maravillosa y excelente, solo puedo, decir cosas bonitas. 23 House of CB reviews. ¿Si tienes una fiesta y estás perdida?, Yo siempre recomiendo, un look de house of cb, irás elegantisima finita con mucha clase, y a la vez, sexy serás el centro, de toda la fiesta y de todas las miradas, todas querrán llevar tu look, serás la envidia del evento!. Reply. This is the second time I'm ordering and both times i received the merchandise within 3 days and exactly the same as the picture. Cannot wait to wear them! Colour may vary due to lighting on images. Havent seen better one. The packaging’s also to die for, wrapped in a beautiful gift box. I don't understand some of the bad reviews, the quality of the clothes is really good and the return policy is 14 days with receipt, unworn, very fair!" The sizing of the dresses are awful. Designed For House Of CB Shop more Bodycon dresses here Dress Length: Approx 63cm. My emails were being replied to quickly and staff are very nice. And you can’t get money refund only store credit. One of the worst customer service experiences I've ever had. The world's one-stop shop for super chic party dresses, must-have shoes, statement jewellery and more - ALL designed in London. House of CB quality is on point. This company is disgusting. If you genuinely like sales then this is perfect for you because of the open and fun environment to work with people that have a … Then made me pay for return shipping and refused to accept the return. DO NOT BUY FROM HOUSE OF CB. I was hesitant to order at first as I was unsure what the quality of the goods would be like. Value 13 Somehow this company has enough funds to pay influencers extortionate fees in order to promote the brand yet have a history of bad customer service and tend to refuse refunds and returns to paying customers. They always help me get the best outfits for my body type, the prices are amazing for how unique the items are. Love love the box the dress comes in to. After spending a fair amount of money on a brand new dress I was so excited to wear I am bitterly disappointed. The process of exchanging was very effortless and the online customer service was very helpful and prompt when replying to emails concerning my exchange and delivery. Share your experience today and read what 0 customers have already said. I had been eyeing a few pieces for a while and decided to treat myself to for my birthday with the ‘Gracie’ black velvet corset. Seriously have never had such a bad experience. Share. Please, please, please do not buy a dress (especially a wedding dress) from House of CB- they will refuse you your basic consumer rights. Had I not found the info from usps, I would've been out of over $200 and they'd be $200 richer, and have the dress back. Also the dresses are good quality and very flattering. Todos los derechos reservados. Hace casi 1 año, que tuve el placer, de descubir esta firma y de verdad, todo un acierto. 759 likes. The dress was beautiful especially on my wife but we had an issue with shipper delivering the package because we never received it. I've always loved the brand after stumbling across them in Topshop Oxford Street. DO NOT BUY FROM HOUSE OF CB Firstly I bought a sale item - don’t do this as you don’t get a refund! Cancel Confirm. A free inside look at company reviews and salaries posted anonymously by employees. Honestly the best experience! Never received one of them. A free inside look at company reviews and salaries posted anonymously by employees. I originally returned the dress with a note to ask for an exchange for the next size up. Will never shop here again. Model is 5 ft 8 and wears size XS . House of CB quality is on point. Bought 2 dresses xs one is too big other is too small.Quality is poor. Cuenta oficial de la marca inglesa House of CB. For us, an unreserved recommendation and would be happy to come back at any time.E. Más que recomendado al principio tenía mis dudas pero es una tienda excelente De calidad. This was the fastest shipping I’ve experienced, especially during these crazy times!! House Of CB Review and Haul of 6 pieces of clothing I purchased online. CB House: Not only burguers - See 67 traveler reviews, 16 candid photos, and great deals for Viseu, Portugal, at Tripadvisor. Not sure who is behind it but wouldn’t trust them. House of cb has collected 3 reviews with an average score of 3.33. This House Of CB Review covers: quality, size charts, shipping, overall experience + Sois geniales!! Women's Fashion: Shop Luxe Party Dresses, Designer Shoes & More. (652 opiniones), Directrices de Uso para autores de opinión. The second on black Friday which arrived a week later. The best I was offered was for the garment to be ‘looked at’ if I paid p&p to send it back to their warehouses with no guarantee any refund or exchange would be received. Besides the quality of the products being AMAZING (the clothes fit amazing, fabrics are super good quality, quality remains perfect over time), the customer service at House of CB is very professional, helpful, kind and quick. Jamás he tenido, ni el mínimo problema, El trato, que te Dan, es encantador y exclusivo, te atienden rápidamente, con mucha amabilidad, educación, respeto, las devoluciones y los cambios, son rápidisimos y sin problemas, a gusto del cliente, los pedidos, llegan rápidisimo. All rights reserved. The sweatpants and top that I bought my daughter are of great quality and value. I had ordered a dress for my wife as part of an anniversary gift. I bought a dress a few months ago and it was completely creased and their only suggestion was to get it steamed. Beware of ordering from this company online. As expexted. apuesta, por esta boutique House of cb. DO NOT RECOMMEND AT ALL. El vestido es precioso, sienta como un guante y la calidad de la tela es espectacular. inclusive cambie de talla en 3 ocasiones y me lo mandaron correctamente! I'm editing this review as shortly after I posted it a house of CB member (Carla) got in contact with me to help resolve the issue and after a short correspondence with also Isabel and Marianna, I eventually got a replacement dress sent out within the next two weeks. Además son súper detallistas, cuidan cada detalle, al máximo, los pedidos, llegan en su cajita, con su lazo rosa, con su carta del ticket, bueno divino, todo súper guay y pijito, me da mucha ilusión, ver mi pedido, en una caja, tan linda, con su lazo, envuelto con tanto cariño. I see that other people have had the same problem (see Hayley's review below). House of CB has now become my go to for dresses and I recommend it to everyone! SALES ASSOCIATE (Former Employee) - Houston, TX - December 25, 2018 working for House of CB was exciting and challenging. Can’t wait to order again & I highly recommend House of CB - My new fav! Are you sure you want to remove this review from being featured for targeted profile? working for House of CB was exciting and challenging. I sent house of cb a copy of the proof of return and their employees signature. !I ordered on Friday afternoon and received my parcel within 5 days, shipping was also complimentary. Amazing customer service! I ordered on Black Friday on novembre 27 I was waiting my order but it takes time so I wrote a mail at house of cb services and I was very satisfied because the day after I received my order. Koch,Germany. They also came nicely packaged in a gift box. pedi dos vestidos solo me llego uno he reclamado el otro vestido o el importe no me han dado ninguna solucion llevo 1 mes a vuelta con el tema y solo me dan excusas de lo peor! There isn't. Tuve un problema con la entrega del paquete y el personal de atención al cliente lo solucionó todo rápidamente. Glassdoor. The reps at House of CB were great in assisting in replacing the dress for my wife and she loved the dress. Received half of one of the bikinis before my trip and the second half came several days later and had a brokerage charge. Houseofcb reviews | Voice of consumer Houseofcb reviews, rating, and complaints. El vestido me queda genial, la calidad muy buena. 23 House of CB reviews. When the dress arrived, I opened the box and there was a biro pen mark across the front of the pale dress, it was so obvious and horrible. In today’s haul I decided to try out a bunch of stuff from House Of CB and let me tell you I was SHOCKED! Not only was shipping free it … I placed an order on Friday as soon as I did the customer service has been exceptional I have used on line shopping a lot more this year and I can honestly say ordering with this company has been a pleasure I was kept updated right up to the delivery time as I said exceptional. Useful. Como única pega que los precios son un poco caros. After reporting this to the company, they stated it couldn't have been them and I should just send the dress to the dry cleaners. Estoy encantadisima tanto con la compra como con la atención online que he recibido. don’t waste your money and nerves! Just a small detail to make a product look more special. Definitely will purchase future dresses for her. For £109, I would expect better! So in love my dress! Todo fenomenal, desde la ayuda para elegir talla vía email, el envío súper rápido, les contacte diciéndoles que necesitaba mi paquete a tiempo porque tenía un evento y se apresuraron a enviarlo lo antes posible, llego en dos días. Amazing customer service. I recently purchased a dress in the wrong size. Hey lovely people! Muchas gracias HouseofCB, vuestros diseños son ideales. They took a month to get back to me regarding my exchange, a month. The treat was more than a treat! You have to pay for your item to be returned via tracking which costs up to £10 so you have already lost money. Women's Fashion: Shop Luxe Party Dresses, Designer Shoes & More. La ropa, sienta como un guante, un precio muy acorde, con la calidad, que es inmejorable y las prendas, todas elegantisima con mucha clase, y a la vez muy sexy, una ropa bastante especial y exclusiva. Niki 1 review. 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