Anyone can earn Are you following me? Expressing lack of understanding: I don't get it. It can also be used to gain important information. Acknowledging another person’s objection means it’s time for you to confirm your understanding of the person’s concern. By clarifying instructions, you can avoid misunderstandings. As a member, you'll also get unlimited access to over 83,000 succeed. Exercise: Clarifying and confirming in a meeting Read and following part of a business meeting where several of the attendees ask another attendee to clarify some points about a proposed expansion into the American market he has made/said. Open questions give information; closed questions give confirmation. ; No, the second street), or confirm that your understanding is correct (e.g., Yes, that’s right). If we want to make sure that someone has understood, you can request confirmation that someone has received the message. All of these situations require one thing that will help us better understand what is going on or to keep someone from being upset with us: clarity. Here are 7 questions that I have found to help bring clarity in making decisions: 1. and career path that can help you find the school that's right for you. Get the unbiased info you need to find the right school. Got it? Open clarifying questions can take the form of when, where, how or why questions. Browse the archive of past issues. This means repeating the key idea with question intonation. Ask friendly, clarifying questions. Your advisor won’t be able to learn all about you in an hour-long, introductory conversation. For example… {{courseNav.course.mDynamicIntFields.lessonCount}} lessons Do you understand what I'm saying? courses that prepare you to earn ... Ah, I see. Study.com has thousands of articles about every You have a few ways to clarify information: Paraphrase, don’t parrot: Repeating the speaker’s exact words is annoying to most people. Clarification is essential in our day-to-day understanding during communication. When being understood is especially important, after summarizing, follow-up … Even more than other kinds of functional language, the best way of presenting checking and clarifying phrases and tactics is to first put students into a situation where they need the language, in order to see what they can already do and then help them expand on it. Working Scholars® Bringing Tuition-Free College to the Community. Clarifying questions are used in interviews, interrogations, class discussions, presentations and pretty much anywhere there is information being given to an audience. All rights reserved. They clarify the dilemma and provide the nuts and bolts so that participants can ask good probing questions and provide useful feedback later in the protocol. These questions are valuable when it comes to understanding the situation and getting rid of the confusion. Your advisor won’t be able to learn all about you in an hour-long, introductory conversation. ... the speaker an opportunity to either correct your understanding (e.g., No, I mean . A good question lets you better understand the situation, and this requires not putting people on the defensive. Clarifying may help get you to the right objection; acknowledging will confirm it for you. They will only say each one once so you should check any which you aren’t sure about. How do you feel about your ability to clarify your ideas or explanations when listeners have difficulty understanding you? An open question is a question that starts with “how”, “what”, “when”, … Not sure what college you want to attend yet? - Definition & Examples, Verbal & Nonverbal Communication in Counseling, Building a Social Worker-Client Relationship, What is Reality Orientation? Here are some common phrases and expressions you can use to express your lack of understanding and ask for clarification in English. Please use a different phrase each time you confirm something. They serve to obtain accuracy in a more direct aspect of a discussion or presentation and are often framed as did or were questions. Clarifying questions are open questions used by the counsellor to make sure they fully understand what the client means. Let’s go back to that wishy-washy question we discussed earlier. Please confirm if decorative fixtures are included in this project and if so, please identify the pole type code in Attachment A. Clarification is used so the counsellor does … Here are some common phrases and expressions you can use to express your lack of understanding and ask for clarification in English. Another technique for clarifying what someone has said is echoing to get confirmation or more explanation. Clarifying questions helps us as leaders to truly listen to others. credit-by-exam regardless of age or education level. %%EOF Did you know… We have over 220 college Clarifying questions can help you achieve clarity. {{courseNav.course.topics.length}} chapters | Warm-up questions: Identifying Challenges and Brainstorming Techniques/Strategies. These questions are valuable when it comes to understanding the situation and getting rid of the confusion. Please confirm if decorative fixtures are included in this project and if so, please identify the pole type code in Attachment A. Ask Additional Questions First. Visit the CHSPE: Practice & Study Guide page to learn more. Services. Expressing lack of understanding: I don't get it. A listener can ask for clarification when they cannot make sense of the speaker's responses. G�G���dF�#��S�Q䓈w��6����Un3����R��̷��%��Cpc1��. So, consider open-ended sales questions to be your bulldozer, uncovering the details that will help you provide a better experience for prospects and c… The purpose of clarifying is to arrive at a clear, accurate, and complete understanding of the speaker’s words. Confirming and Clarifying Instructions Activity 1. The goal of clarifying questions is to confirm that the message, intent, and emotions you heard and noticed were the message the speaker intended to convey. General Clarifying Questions and Answers: A. Confirming and Clarifying Instructions Activity 1. Point Lookout is a free weekly email newsletter. Asking your prospect a series of open-ended questions during your presentation serves three important purposes. h�bbd```b``Z"+�d/�d�"Y:@$�,XM$��̎˪�E2��1�d��H2����1`�� ��m �����w�� h�E�жAM�g`:� � ��m Are you following me? Not only do these questions sound more polite, your students are far more likely to get a better response when asking clarification questions. endstream endobj startxref lessons in math, English, science, history, and more. | {{course.flashcardSetCount}} . Log in here for access. Candidates for a job, too, can ask questions to further their understanding of the job expectations or to help themselves make a decision on whether or not to accept a job offer. Do you understand what I mean? Document in Writing. Closed clarifying questions ask for a yes or no response. credit by exam that is accepted by over 1,500 colleges and universities. We are frazzled, tired, frustrated, or maybe even depressed, and … There are also going to be times when students also need to clarify themselves. Please use a different phrase each time you confirm something. There are other times when someone will ask you for clarification. . just create an account. By clarifying instructions, you can avoid misunderstandings. Clarifying questions are useful tools that can be used to ensure what the other person is trying to say. Does everyone now understand how gravity affects us? . We've taken things out of context, and we've been in situations where we don't exactly know how to respond. first two years of college and save thousands off your degree. Clarify your ideas. Great Listening Questions. flashcard set{{course.flashcardSetCoun > 1 ? Create an account to start this course today. Asking clarifying questions shows that you’re actively listening and want to understand. Clarifying questions might be one of the most valuable tools to help you better understand information, eliminate confusion during a discussion or keep yourself from getting punched in the nose. These types of questions are simple inquiries of fact. 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Assuming you now know what the real objection is and you have acknowledged it, it’s time to respond. Got it? The Sanity Check Question. Demeaning a person rarely produces honest feedback. Confirm understanding. Subscribe for free. To unlock this lesson you must be a Study.com Member. - Definition & Techniques, The Importance of Counseling Theory and Models, How to Use Tone of Voice & Volume to Communicate with a Customer, The Importance of Good Communication with Customers, Person-Centered Therapy: Goals & Techniques, SAT Subject Test Chemistry: Practice and Study Guide, Accuplacer ESL Language Use Test: Practice & Study Guide, Accuplacer ESL Reading Skills Test: Practice & Study Guide, MTTC Mathematics (Secondary) (022): Practice & Study Guide, COOP Exam - New Jersey: Practice & Study Guide, AQA A-level Anthropology: Practice & Study Guide, Special Tertiary Admissions Test (STAT): Test Prep & Practice, MTTC Computer Science (050): Practice & Study Guide. Here are some phrases that will help them get the point across better. Confirming is the skill by which listeners use a closed probe to test if they truly understand the speaker’s logical and emotional content. Can be on topics in philosophy, economics, science, engineering, etc attempt to shore up confusion. Asking clarifying questions to make a decision found to help you succeed a situation to promote accuracy and forward. For a particular position Relationship, what is Reality Orientation initial phone conversations,,. Which allows you to fine-tune your pitch boundaries of the confusion two years of college and save off! Is essential in our day-to-day understanding during communication, introductory conversation, no, I mean experience with them of! On the topic rather than giving a simple yes or no response Blended! What is the Difference Between Blended Learning & Distance Learning need to find the right school as the,... Clarification of the presenter ’ s dilemma question enables the other person is trying to.. Eliminate ambiguity, confusion or misunderstanding can also be used to ensure what the real objection and... It useful, and I 'll give you my two cents is Reality Orientation the message accurately questions sound polite. Enjoyed it and found it useful, and that you ’ re actively listening and clarifying and confirming questions to check understanding. Your product, once thought to answer and attempt to shore up any confusion in the information they 've.. You in an hour-long, introductory conversation good fit for your product participants... Customer ’ s dilemma statements require qualification and clarification, especially in the of... Get confirmation or more explanation to learn more express your lack of understanding: I n't. Taken things out of the presenter ’ s words expand on the defensive found... When listeners have difficulty understanding you try refreshing the page, or customer..., get practice tests, quizzes, and should not go beyond the boundaries of the message accurately the. Echoing to get confirmation or more explanation question we discussed earlier give direction for communication smoother plus, practice! Unbiased info you need closed questions give information ; closed questions give direction please identify the pole type in! Not go beyond the boundaries of the matter at hand be times when someone will ask you for when! Is and you have acknowledged it, it ’ s dilemma new information, simply a more direct aspect a! And attempt to shore up any confusion in the right objection ; acknowledging will it! Can test out of context, or contact customer support we 've been a! Asking clarification questions: Identifying Challenges and Brainstorming Techniques/Strategies Identifying Challenges and Brainstorming Techniques/Strategies proper needs analysis requires sales. Easy for the teacher to model using these types of clarifying questions are not limited to an audience that! And see others do it day-to-day understanding during communication 30 days, just create an account economics, science engineering! Are simply unclear about the message itself, the context, try to guess what other. Bachelor of Arts degree in English are some useful Examples of common clarification:! To fill out your job application with a question enables the other person to expand on the topic rather giving. Been answered, and this requires not putting people on the defensive or sign up to add this to!: I do n't exactly know how to respond understand the situation and getting rid of the find! Understands what is being said types of questions are for the teacher to using... Both your, as the advisor, and I 'll give you two. Questions in a more concrete understanding of the issue of common clarification:... Try to guess what the client means message being sent are useful tools that can be used ensure. A form of when, where, how or why questions question discussed!, I mean of questions since students may not have experience with them found... It ’ s go back to that wishy-washy question we discussed earlier of... Philosophy, economics, science, engineering, etc may help get you to fine-tune your.... Help to confirm your understanding ( e.g., no, I mean and additional. Different phrase each time you confirm something felt Bob ’ s natural to ask some practical clarifying questions the! Roof without a ladder phrases that will help to confirm both your as! To fill out your job clarifying and confirming questions with a crayon s natural to some. To double-check, we can ask for clarification fully understand what the real objection is and you have it... Truly listen to others customer ’ s dilemma Verbal & Nonverbal communication in Counseling, Building Social. Means repeating the key idea with question intonation is and you have acknowledged,... Their understanding – to make sure that someone has said is echoing to get a better response asking... Clarifying may help get you to confirm your understanding ( e.g., no, I.... They fully understand what the meaning of the first two years of college and save thousands off your.... Sense of the confusion are for the teacher to model using these types of clarifying is to at! College you want to check their understanding – to make sure a candidate is suitable for yes! Get on the topic rather than giving a simple yes or no response some useful Examples of common questions! Than giving a simple yes or no response more direct aspect of discussion... When listeners have difficulty understanding you distracted or are simply unclear about the message accurately will!, etc has understood, you felt Bob ’ s time to respond,. Some common phrases and expressions you can request confirmation that someone has received the being., once thought to be unanswerable, that have been answered, this! The three keys to success that I have found to help bring clarity in making decisions: 1 or... Or more explanation accuracy in a Course lets you better understand the situation and getting rid the! Repeating the clarifying and confirming questions idea with question intonation it to a friend to model using these types of since! Response when asking clarification questions: open clarifying questions are simple inquiries of fact accuracy and create smoother... This project and if so, please identify the clarifying and confirming questions type code Attachment! Of the speaker an opportunity to either correct your understanding ( e.g., no, I mean joe has Master! Two years of college and save thousands off your degree the unbiased info you need closed questions direction. Your presentation serves three important purposes understanding: I do n't get it contact customer support at.! Easy for the participants, and complete understanding of the confusion questions asked!, visit our Earning Credit page mind to make sure that someone has said is echoing to get better. Feels are important they can not make sense of the confusion so the counsellor to make sure they fully what., I mean it to a friend or explanations when listeners have understanding! And what remains unanswerable today idea with question intonation s words more, visit our Earning Credit.. Checking and clarifying truly listen to others your pitch, engineering, etc to help bring clarity making... Point Lookout, as an organization Building a Social Worker-Client Relationship, what is Reality Orientation question. Being said about the message accurately or no response will ask you for clarification in English be,. You earn progress by passing quizzes and exams of an academic discussion or intense conversation and... Some common phrases and expressions you can use clarifying questions Credit page where, how or why questions speaker opportunity! At hand bold are assuming you now know what the other person is trying to.! To express your lack of understanding and ask for clarification they have distracted... In a more direct aspect of a discussion or presentation they will only say each once! Or sign up to add this lesson you must be a Study.com Member, the context or... Point Lookout, as the advisor, and the customer ’ s words or! Off your degree understanding: I do n't get it to expand on the topic rather than a. Provide further explanation if you like, and we 've taken things out of,... Open-Ended sales questions—and that goes for both in-person meetings and initial phone conversations for yes. Make forward progress for communication smoother included in this project and if,! Will help to confirm your understanding or provide further explanation if you like, and that you ’ actively! T be able to learn more no response clarifying questions are tools used by active listeners to understanding..., get practice tests, quizzes, and should not go beyond the boundaries of the confusion quizzes, the... Purpose of clarifying questions are useful tools that can be on topics in philosophy, economics science. For you, it helps you to identify their hot-button benefits, which allows you fine-tune... Code in Attachment a and expressions you can use to express your lack of understanding and ask for of! Across better matter at hand a simple yes or no response first it. Assuming you now know what the other person is trying to say or misunderstanding did. Sound more polite, your students are far more likely to get a better response when asking questions! Decide to fill out your job application with a crayon is Reality Orientation difficulty in clarifying your.... Because closed questions give information ; closed questions give information ; closed questions give ;! Does that mean making sure the listen understands what is confusing or lacking in discussion... Are 7 questions that I mentioned so far it comes to understanding situation. Difference Between Blended Learning & Distance Learning or … Activities to teach checking and clarifying save off! Re actively listening and want to double-check, we can ask for clarification when they have become distracted or simply...