The trench is AWFUL and it is equal to the “so called” Customer Service. If someone sits next to you while laying down it becomes extremely uncomfortable. I saw our new bed in the delivery truck laying against the old beds that had been picked up. My back has hurt every single morning after waking up sleeping on their top of the line i10 bed. I wish I would have found this site sooner. But she couldn’t tell me how much I would save by doing this troubleshooting and making my life miserable for another week. I wanted to burn the bed in front of the store we bought it from but my wife wouldn’t let me. Sleep Number and BEDBUGS!!!!!!! I said my husband has back and chest pains AND $10k is a LOT to pay for a product that expects YOU to figure out the problems. Went for a Sleep Number Queen mattress. At least 20% of Sleep Number bed owners report having over the span of ownership at least one durability problem – such as a leaky air chamber, broken air pump, malfunctioning controller, deteriorating comfort layer, bulging sides, compressed foam borders and failing edge support. AND I’m a 35yo female and I only weigh between 110-115lbs!!! For a bed that costs the price of a small vehicle, it’s shockingly makeshift under the surface. NO MATTER WHAT THE SALES PERSON SAYS. Sinking in the middle (rolling in) (trenching) and one side higher looks so stupid!!! I’m sure she gets to see them. By phone customer service said would send info to get replacement partially covered by warranty. Sleep Number offers multiple options of adjustable mattresses that are actually air beds that hook up to a hose and pump, so they can be inflated or deflated to your exact comfort level. I purchased the i10, which is the bed with the most padding in the store. We purchased a Sleep bed awhile back. ‘‘This is all due to cheap materials and a total lack of quality concerns. I will be returning this bed and Sleep Number just lost a very good customer. Worst of all, we spent $2,000 for our King SN bed and $700 for the Serra. Bo… They said if I used that it would void my entire so called warranty (not much warranty I can see after 2 years). I also agree that a class action lawsuit is needed! Believe, we will not purchased another Sleep Number bed with a 20 year warranty and the warranty only cover 2 years, if something goes wrong with it. I’ looking into Better Business Bureau (locally and small claims.). The technology is a sweet looking app that is currently mistaking my 250lb, 6’4″ husband for my 7lb cat resulting in a sleep session of 22hr….he’s not even in it (yes we’ve restarted the app..) that app is going to tell you you got a great nights sleep (see image) even if you know you were in agony for most of it and eventually got up feeling like you dislocated a hip in the wee hours. We had our first one for 12 years. Now, the bed gets warm because of the topper, and my wife doesn’t like that the foot warmer is covered so that feature doesn’t work when you use the foam topper. What Oram Miller does warn against are beds with electrical wires or other components like you would have in a Sleep Number bed or a motorized bed that changes position. It’s rare to see a company describe its products as “premium” and then charge... 3. Had no idea this company was so horrible! The price was outrageous. Albeit, maybe 5 years later the valves are getting leaky, fair enough. It’s ridiculous. I to have a sleep number very unhappy, weve had it going on 5 years – weve gone through 5 msttress csnnot find a comfortable one – may i ask what bed is better. NO ONE said anything about a $200 return fee either. We wanted a new pillow top and the smart adjusting feature so we bought an i8 when they had a major sale. I called to tell them I’d like to return it and they told me “we can send you out a 2″ foam topper that tends to help with this issue.” I gave them a week to get it to me and have used the topper for the past 2 nights. I thought it would be so comfortable. Now, after 3+ years of sleeping on the SLEEP NUMBER, it has an opposite problem of “trench effect” . $2200 plus shipping. My husband, who is a much larger person than me has been uncomfortable since about two months after we bought it. I have had a Sleep Number bed for 13 years and had no idea there was a mold problem. We’ve had ours for 10+ years as well and have had no issues until now. I am in agreement with the complaints listed here. We had one foam area that did develop mold after more than 10 years, and it was replaced immediately without cost. A new top foam pad is $170 at this discounted rate, and a new mattress cover is $1200. I set my number from 80 up to 100. They sent the foam out with no problem, surprisingly. It has lasted several years already. I do not recall anything about this particular bed not being returnable. Sadly, going to bed is a scary and sad event… until I can get rid of this piece of crap. They told us, we have a 20 years warranty on the entire bed. I have only used the vibration features a couple of times. I threw that thing right in the garbage. The bed is very uncomfortable. Bought 4 x 8 plywood. Also, stuck with the frame. Wish I would have seen this prior to spending 10k on our new SN I10 and base. Within a few months the new cover did the same thing. Found out from personal comfort they get their stuff mostly from the same place as sleep number and found out from sleep number the reason for the high prices are storefronts. How do I know its the foundation? I don’t lay level. Luckily I have not had trouble with the motor or remote. No matter what setting it was not comfortable. My understanding is that I must use the included platform rather than a different one. How am I supposed to get a California King mattress with king adjustable bases? Now the stupid thing deflates so my wife is forced to sleep on a mattress that feels like sinking into a pile of leaves. When you call them about it they just say change your sleep number. I have not one, not two, but THREE mattress toppers on my 19-year-old sleep number bed. – Serta perfect sleeper Giveaway both sleep with different settings ( my side had.. The cat if no one would think for a bed in 2001 and it was in.! To discuss our options to fix it year mark side sleeper and made. 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